TC Fixings Return Policy
For items within 14 days of receipt of the goods
You may return any goods purchased from us with 14 days of the receipt of the goods to us for a refund (except any orders which were special orders and are therefore non-returnable). The goods must be in the original packaging, un-used and in saleable condition. Goods not in a re-sellable condition and without all packaging will not be refunded or may incur a restocking fee. You must also return all component parts and any add-on promotional items that were included in the order. Please complete the below returns form and include it with any goods you wish to return, along with a copy of the delivery note/invoice.
You can call us 01799 520640, email us at email@example.com, or send us a fax to 01799 520744 at any time to arrange a return.
How to Return
For faulty goods
If you purchased the item less than 30 days ago, please return the item along with the completed returns form and a copy of the delivery note/invoice to our address below. We will then either refund the item or replace the item with the same or equivalent model, as per your request**.
If you purchased the item more than 30 days ago and the item is still covered under the manufacturer’s warranty, we will try to resolve the issue as soon as possible, but you may first want to contact the manufacturer to see if they offer a repair service, as this may be a faster option. If you prefer you can return the item to us and we will repair the item, or if this is not possible we will offer you a replacement of the same or equivalent model.
How to Return
*We may require proof of delivery to us before a credit or replacement is issued
**Except for power tools which we will repair
To view and print our returns form please click here.
TC Fixings Ltd
Shire Hill Industrial Estate
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